Our policy lasts 7 days. If 7 days have gone by since your date of delivery, unfortunately we can’t offer you a refund or exchange.
Once the amount has been received, the company will refund the amount only in the following cases.
- In case of damaged or defective items the contents of your shipment and the original packing must be returned along with damaged or defective goods. The company will either re-send the goods or issue you a full refund as per the discretion of the customer only after necessary verification & inspection.
- In case of different product dispatched: Do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Customer Care team at email@example.com. We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products.
We will initiate your refund within 3 working days of our confirmation. However, it may take 7-15 working days to get it credited / reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.